1. INFORMATION WE COLLECT
We only collect personal information in the following cases:
When you order from our online shop.
When ordering from our online shop you will be asked to supply us with contact details, such as a name and a suitable shipping address, as well as an email address for order confirmation and receival of a tax invoice as outlined in ‘7. TAX INVOICE’. Furthermore a telephone number may be needed for contact. You can access this information as outlined in section ‘9. GAINING ACCESS TO YOUR INFORMATION’. No information is sold to any third parties. We do not personally store usable credit card information.
When you subscribe to our newsletter.
Submitting your email address is necessary to subscribe to our newsletter. More information can be found in the section ‘Purchasing Online – 10. EMAIL COMMUNICATIONS’. No information is sold to any third parties.
When you use any forms on this website.
When filling in the contact form and/or our personal tea recommendation form you will be asked to fill in a name, email and phone number. This is to get in contact with you and to avoid spam messages. You can access this information as outlined in section ‘9. GAINING ACCESS TO YOUR INFORMATION’. No information is sold to any third parties.
When you comment on posts or review products.
You will be asked to leave a name with your comment or review. Comments and reviews are considered publishable content. The name will be displayed with your comment or review and can be a pseudonym if you prefer it to be. In order to avoid spam you are required to enter an email address when submitting a comment or review. This email address will not be displayed on the website. No information is sold to any third parties.
This website uses Google Analytics with IP anonymisation, a web analytics service provided by Google, Inc. (“Google”) to collect website usage data. Google Analytics is a tool that helps website owners measure how users interact with website content. We furthermore make use of Google AdWords remarketing feature.
2. HOW WE COLLECT IT
Contact details and publishable content are collected when supplied by you either via the website or direct to us by other means.
Website usage data collected by Google Analytics includes but is not limited to:
- The type of browser you are using
- The date and time of your visit
- Your IP address – anonymised. Please see section ‘6. COOKIES + USE OF GOOGLE ANALYTICS WITH IP ANONYMISATION’
- The address of the website that referred you to ours
- What you typed into the on-page search bar
Website usage data can be correlated over time by the use of ‘cookies’ as outlined in section 6.
3. WHY WE COLLECT IT AND HOW WE USE IT
Publishable content is collected and republished where applicable in order to enable a two-way conversation in public between us and our visitors.
We collect your personal contact details:
- To respond to requests or queries you raise
- To confirm your identity
- To fulfil orders made by you
- To keep you up to date with news, special offers, and other marketing information you have opted-in to receive.
We collect website usage data:
- To measure and monitor the performance of our website
- To estimate interest in our products and services
- To refine and update our website’s content
- To possibly re-market to you to at a later point in time via Google AdWords
The Google AdWords remarketing feature allows us to show advertisements to past visitors of our website based on their cookie history. You may see third-party vendors, including Google, show our ads on various sites across the internet. Please note that our advertisements are geographically limited to Australia. If you wish to learn about how to opt out, please see section 7 further down.
4. HOW WE DISCLOSE IT
We may disclose your personal information to third parties, and you consent to us disclosing your personal information to third parties, under the following circumstances:
- As part of a sale of all or part of our business
- As required or authorised by any applicable law
- As required for processing of credit card payments by Internet Payment Gateways and Merchant Facilities.
- As part of any investigation by us into you or your activity on our website (including to your Internet Service Provider or network administrator)
- To lessen or prevent a serious threat to a person’s health or safety
5. PUBLISHABLE CONTENT
Content submitted by you for publication may be disclosed to all visitors of our website, and/or republished on other websites at our discretion.
If you provide personal information either of your own or of any third party as part of publishable content, you warrant that you have permission to publish said information and indemnify us against any consequences resulting from the publication of said information.
Before being published all submitted publishable content has to be approved. This is to avoid spam, misuse and violation of the terms & conditions of the website.
If you find your personal information published on our website without your consent, please contact us immediately as outlined in section 10.
6. COOKIES + USE OF GOOGLE ANALYTICS WITH IP ANONYMISATION
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics is a tool that helps website owners measure how users interact with website content. For example by examining and comparing click trails, time spend on pages and the use of the on-page search bar, we can understand where the users went to look for something before they couldn’t find it and therefore had to use the on-page search bar. We can then implement improvements to optimise the user experience on the according pages and help them find what they were looking for.
In order to collect the necessary information to do that, Google Analytics uses “cookies”. Cookies are electronic tokens containing small amounts of information that are passed between a web browser and server. They are also used to maintain session state between pages or to retain information between visits if you return to the website at a later time. The information generated by the cookie about your use of the website (normally including your IP address) will be transmitted to and stored by Google on servers in the United States. Now, with the activation of the IP anonymisation on our website, Google will truncate/anonymise the last octet of the IP address.
The collected cookies are furthermore used by Google AdWords re-marketing feature as described in section 3.
7. OPTING IN AND OUT
Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under tools.google.com/dlpage/gaoptout?hl=en-GB.
When you supply us with your email address to join our newsletter you are asked to opt in to receive marketing information by e-mail or other means. As stated in section ‘Purchasing Online – 10. EMAIL COMMUNICATIONS’, you may opt out at any time directly via the newsletter.
You will be given the opportunity to opt out from receiving further communications from us in accordance with this policy each time we send you information for which you have opted in. This comes in the form of an ‘unsubscribe’ link, generally in the footer and/or header of each email.
If you receive any communication purporting to be connected with us or our products or services that you believe has been sent to you other than in accordance with this policy, or in breach of any law, please contact us immediately as outlined in section 10.
8. INFORMATION MANAGEMENT AND SECURITY
With the exclusion of information supplied for publication (as outlined in section 5), we will take all reasonable steps to ensure that the personal information we hold is not lost, misused, or inadvertently provided to unauthorised third parties, including by means of firewalls, password locking, truncation of credit card data, encryption of data in transit, and secured servers.
You acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the internet at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not wholly within our control.
You must ensure the security and confidentiality of any username and/or password used by yourself to access this website. You agree that you will be held responsible for all activities which occur under your username and password (including but not limited to publication of illegal or defamatory material or any other unlawful activity, or unauthorised charging of your credit card).
You agree that we are not responsible for the privacy or security practices of any third party and that the collection and use of your information by third parties may be subject to separate privacy and security policies.
If you suspect any misuse or loss of, or unauthorised access to, your personal information, please contact us immediately as outlined in section 10.
9. GAINING ACCESS TO YOUR INFORMATION
You have the right (excluding exceptions outlined in the Privacy Act) to seek access to and update, correct or delete the personal information we hold about you. If you make an access request, we will ask you to verify your identity.