Shipping policy

The national shipping rate on all online orders is calculated using a standard national rate of 99 NTD

The oversees shipping rate on all online orders is calculated using a standard national rate of 300 NTD

Orders over NTD3000 are eligible to receive free shipping within Taiwan, and where applicable, will be sent with Taiwan Post or Blackcat. Free shipping has to be selected at checkout by the purchasing user.

Failure to select free shipping results in being charged the normal shipping fee as outlined below. In this case Balicha does not refund the shipping charge, nor compensate the purchasing user in any way.

If you are not home during business hours, a good alternative to ensure you receive your parcel promptly is to arrange it to be sent to your work address. 

If you are not at home to accept delivery, a collection notice will be left. Please contact us if you do not receive a collection notice.

Our average turn around time for online orders is 3 business days, but it can take up to 10 business days depending on stock availability and the delivery address.

Upon completion of your order, we will supply a Tax Invoice to you in the form of an email. This can be printed out at your convenience. Please ensure that the email address you have provided to us at checkout is correct.

It is important to us to minimise our impact on the environment, hence there will not be an additional print out of the Tax Invoice inside your package.